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FAQ

Are your spores legal?
Yes, the spores we sell are legal within the UK jurisdiction. They are intended for research and collection, not for cultivation. Please make sure to check the laws in your jurisdiction prior to placing an order. We are not to be held responsible for parcels stuck in customs of your designation country.
Can I get advice on how to cultivate the spores I purchase?

No. We do not offer guidance, support, or information related to the cultivation of spores. Our products are strictly for mycology and collection purposes.

How can I use the spores I purchase?

The spores are meant for microscopic study and as collectibles. They are not for cultivation or any other use.

How do I contact customer service if I have a question or concern?
You can contact our customer service team by phone, email, or live chat on our website. Our team is available to assist you with any questions or concerns you may have.
What is your shipping policy?

We offer standard shipping Internationally. Shipping times and costs may vary based on your location and the size of your order. For more information, please refer to our Shipping Policy page.

What is your return policy?
We offer a hassle-free return policy within 30 days of purchase. Items must be in their original condition with tags attached. For more information, please refer to our Returns Policy page.
What payment methods do you accept?

We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment via PayPal or Crypto Currency.

How do I track my order?

Once your order has shipped, you will receive a confirmation email. We do not include a tracking number. Rest assured if your item does not arrive in 2 weeks maximum, contact us on live support as we would be happy to assist you.

Can I cancel my order?
If your order has not yet shipped, you can cancel it by contacting our customer service team. If your order has already shipped, you may need to return the items according to our Returns Policy.
Can I return or exchange the spores if I am unsatisfied?

Please refer to our return and exchange policy for detailed information.